FAQ

transparency IS THE KEY

Most Asked Questions

Is Loyalty Manpower Services an officially licensed agency in Singapore?
Is Loyalty Manpower Services an officially licensed agency in Singapore?
Yes. Loyalty Manpower Services is fully licensed by the Singapore Ministry of Manpower (MOM) under EA Licence No: 22C1147 and registered with ACRA under UEN: 53450543X. All our operations strictly comply with the Singapore Employment Agencies Act and the Fair Consideration Framework.
What types of Singapore work passes do you handle?
We manage complete end-to-end processing for:

Work Permit (WP): Semi-skilled and skilled workers in Construction, Marine Shipyard, Process, and Services sectors.

S Pass: Mid-level skilled technical staff and supervisors meeting MOM salary and quota criteria.

Employment Pass (EP): Foreign professionals, managers, and executives meeting COMPASS framework standards.
Which countries do you source manpower from?
We recruit qualified talent across approved source countries including India, Bangladesh, the Philippines, Thailand, and Pakistan. With an operational branch network in India, we conduct direct in-person candidate screenings, skill assessments, and trade tests before deployment.
How long does the recruitment and deployment process take?
Processing timelines depend on the pass type and industry quota. Once an eligible candidate is selected, obtaining the In-Principle Approval (IPA) typically takes 1 to 3 weeks. Following medical fitness clearance and documentation, deployment and arrival logistics are scheduled immediately.
What support is provided after the worker arrives in Singapore?
We provide turnkey post-arrival assistance, including:

Airport reception and transfer to approved worker dormitories/lodgings.

Mandatory pre-employment medical examinations in Singapore.

Safety Induction Courses (CSOC / MSOC) and MOM biometric thumbprinting.

Formal pass card issuance and employer handover.
What guarantees exist for Singapore employers regarding candidate competence?
Every candidate undergoes rigorous trade testing, credential verification, and health screening before departure. In the rare event of a skill mismatch or premature termination within the agreed probation window, we provide rapid replacement support in accordance with our client service agreement.
How many days does it take for the Singapore work pass and recruitment process?
Step-by-Step Deployment Roadmap (45 Days)
Level 1: Candidate Sourcing & Confirmation (Days 1–10)
Candidate shortlisting, technical trade interviews, skill assessment, and final employer selection confirmation.

Level 2: Verification & Medical Fitness (Days 11–18)
Comprehensive credential verification, background check, and mandatory overseas pre-employment medical screening at an MOM-approved medical center.

Level 3: Regulatory Filing & Work Pass Approval (Days 19–28)
Direct online submission via the Ministry of Manpower (MOM) portal and issuance of the official In-Principle Approval (IPA) letter.

Level 4: Compliance, Banking & Housing (Days 29–36)
Statutory security bond arrangement, approved worker dormitory/housing confirmation (OFWAS compliance), and initiation of Singapore national digital banking/salary accounts (POSB/DBS).

Level 5: Flight Logistics & Pre-Departure (Days 37–42)
Air ticket ticketing, transit itinerary coordination, and comprehensive pre-departure orientation briefing covering Singapore workplace laws and cultural expectations.

Level 6: Singapore Arrival & On-Ground Onboarding (Days 43–45)
Changi Airport reception, transfer to approved accommodations, mandatory in-country medical check, safety induction course (CSOC/MSOC), and MOM biometric thumbprinting for final pass card issuance.

Want to ask more Questions?

    Create your account